Enjoy up to 20% discount on new arrivals (details on the product pages).
Free local delivery for orders above $80.


Frequently Asked Questions

1) Why is e-commerce packaging waste an issue?

E-commerce in Singapore is booming, with over 200,000 e-commerce parcels delivered daily in the country. With e-commerce, additional packaging is required to transport your goods. It is estimated that 45% of carbon impact in e-commerce comes from packaging. With the growth in e-commerce in our small island, it is important to explore alternatives to more sustainable packaging systems such as reusable packaging.

2) What is the reusable packaging program about?

To show the scalability of reusable packaging in Singapore, we are partnering WWF-Singapore in this Reusable E-commerce Packaging Pilot Program by delivering your purchases in reusable packaging. Results of the pilot trial will be shared upon completion. Find out more about the pilot here: https://plastic-action.asia/transforming-ecommerce/

3) What impact do I make when I opt-in for reusable packaging and is it important that I return the packaging?

Every time you return the reusable packaging, you are avoiding the use of new resources for the manufacturing of single-use packaging. For every kilogram of virgin plastic that you avoid, you prevent 2 kilograms of carbon dioxide from being emitted. That is equivalent to what one tree will absorb in a month!

To make sure reusable packaging works, it is important that customers return them so that they can continue to be circulated. We hope you will support us in doing your part in making this new system work.

4) I am interested. How can I be part of this?

When you shop at our web store, opt-in for the option for reusable packaging.

Do note that in some items or order may not fit our current reusable packaging. In such instance, your order will not be delivered in reusable packaging even if you have opted in for them.

5) What do I do when I receive my order?

When you receive your order, start by removing the shipping label. Next, open the packaging by tearing open the velcro strip. As the packaging is meant to be reused, do not use scissors to cut or open your parcel.

6) How do I return the packaging?

Option 1: Mail it back to us for free
(a) Look for the return sticker label that is enclosed in your reusable packaging.
(b) Fold the reusable packaging to envelop size and stick the sticker label as follows:

(c) Drop it off at your nearest P.O. box (https://www.singpost.com/locate-us), and off it goes!

Option 2: Drop it off at our flagship store at 313@Somerset.

Address: 313 Orchard Rd, #04-05/06, Singapore, 238895
Tel: (65) 66343725
Opening hours: daily 11:00 - 21:00.

7) The reusable packaging looks old, should I be concerned?

Wears on the reusable packaging is a good indication that it has gone through multiple deliveries - this is what we aim for! Damaged packagings that are torn or not fit for use will be eliminated from the system to ensure that your products are delivered securedly to you. This gives you an indication of how the reusable packaging will look over time:

8) Tell me more about the reusable packaging

Finally.. A super Sustainable Way of Posting! The reusable packaging we are using is called SWOP, and it can be reused many times for deivering parcels and is made from toally natural, renewable materials - FSC paper, organic cotton, soy-base inks and a plant-derived coating

9) How do I ensure that my reusable packaging is in good condition?

Do not use scissors to cut open this parcel.

Do not keep personal items in them before returning, especially food.

Do not wash or soak it.

Do not fill it with items weighing a total of more than 5kg.

Do return it promptly once you have the opportunity.

10) Where is there a survey? Do I have to fill it up?

Thank you for completing this survey. You're entitled to one chance of lucky draw, simply fill in your email address below to enter the lucky draw before 9 Oct 2022. By entering your email address, you've acknowledged and read the PDPA (https://www.wwf.sg/wwf_singapore-pdp_policy/). Prizes will be given out in random. Winners will be contacted by 31 Oct 2022 through email with details on how to redeem the prizes. Prizes not redeemed by 31 Jan 2023 will be forfeited.
Participation to the survey is optional. However, as this is a pilot program, your feedback is extremely valuable for us make circular delivery a reality.

Rest assured, your personal data is protected under PDPA. Data collected will be kept confidential and used solely for the evaluation of the project, and for notifying you if you have won the lucky draw. All personal data will also be permanently destroyed 6 months after the project ends.