If you wish to exchange/return your order for any reason, we’ll be happy to take the goods back as long as they are unworn and they still have the labels attached within 7 days of receiving your order.

If you wish to exchange the size of your footwear or apparel at our iRUN shops, do contact the online team first by chat / contact form. We will check stock availability and reserve your required size before heading over to the store.

Email: [email protected] | WhatsApp (message only): +65 9815 2719

Please take note of the Returns Terms and Guidelines below.

• Returns/ exchanges are normally processed within 1-3 working days of us receiving your return request.
• iRun does not offer cash refunds, all returned will either be exchanged for different size/product or you will receive store credit in the form of an online gift card.
• We do not do exchanges/refunds for Inner wear, socks, insoles or compression apparel
• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
• We are not responsible for the return shipping costs of the items.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
• Please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• If returned an item from outside Singapore, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. iRUN is NOT responsible for any return custom charges made.
• Please remember to keep your proof of postage until you receive confirmation from iRUN.

Please contact us before shipping your order. Return address: 49 Tannery Lane, Noble Logistics, #03-07B,, Singapore, 347796 (do not send to letter box, we accept only tracked/registered parcels).