WHEN YOU CAN RETURN AN ITEM

ONLINE ORDERS

If you wish to exchange/return your order for any reason, we’ll be happy to take the goods back as long as they are unworn and they still have the labels attached within 14 days of receiving your order.

RETAIL ORDERS

Retail purchases are strictly non-refundable. Original receipt is required for product exchange within 14 days.

Please note that sale products purchased from the retail stores are non-returnable and non-exchangeable.

.
EXCHANGES FOR ONLINE ORDERS

Contact our online team first via email or the contact form before visiting our retail stores. We'll check stock availability and reserve your size before your store visit.

IF YOU RECEIVED DEFECTIVE OR WRONG PRODUCTS

A defective product is defined as a product that:

(i) is unfit for its intended purposes due to manufacturing or design flaws

(ii) has been damaged in the store prior to purchase

(iii) does not comply with advertising or labelling statements made about the product.

If your item is potentially defective or faulty, please contact us via email or WhatsApp and we’ll be happy to assist you.

GET IN TOUCH WITH US

Email: hello@irunsingapore.com | WhatsApp (message only): +65 9815 2719 

Our normal business hours are 10:00 to 18:00 SGT, Monday to Friday, excluding public holidays*

*Do expect delays in our replies during sale period. We appreciate your patience.

Please take note of the Returns Terms and Guidelines below:

• Returns/exchanges are normally processed within 1-3 working days of us receiving your return request.

• iRun does not offer cash refunds, all returned items will either be exchanged for different size/product or you will receive store credit in the form of an online gift card (valid for one year).

• Exchanges can only be done once; kindly check the exchanged product for any defects before accepting it.

• We do not do exchanges/refunds for Inner wear, socks, insoles or compression apparel.

• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

• All items must be in original, resaleable condition.

If you choose to MAIL the item instead of in-person exchange/return, please note:

• We are not responsible for the return shipping costs of the items.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

• Please make sure all return packages are sent with a trackable, insured service.

• We cannot take responsibility for items damaged or lost in the return transit.

• If returned an item from outside Singapore, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. iRUN is NOT responsible for any return custom charges made.

• Please remember to keep your proof of postage until you receive confirmation from iRUN.

Return address:
iRun Singapore
49 Tannery Lane, Noble Logistics, #03-07B, Singapore, 347796 (we accept only tracked/registered parcels).