If you wish to exchange/return your order for any reason, we’ll be happy to take the goods back as long as they are unworn and they still have the labels attached within 7 days of receiving your order.
If you wish to exchange the size of your footwear or apparel at our iRUN shops, do contact the online team first by chat / contact form. We will check stock availability and reserve your required size before heading over to the store.
Email: [email protected] | WhatsApp (message only): +65 9815 2719
Please take note of the Returns Terms and Guidelines below.
- Returns/ exchanges are normally processed within 1-3 working days of us receiving your return request.
iRun does not offer cash refunds, all returned will either be exchanged for different size/product or you will receive store credit in the form of an online gift card.
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside Singapore, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. iRUN is NOT responsible for any return custom charges made.
- Please remember to keep your proof of postage until you receive confirmation from iRUN.
Please contact us before shipping your order. Return address: 49 Tannery Lane, Noble Logistics, #03-07B,, Singapore, 347796 (do not send to letter box, we accept only tracked/registered parcels).