If you are not happy with your order for any reason, we’ll be happy to take the goods back as long as they are unworn and they still have the labels attached within 7 days of receiving your order. Please take note of the Returns Terms and Guidelines below.
- Returns/ exchanges are normally processed within 2-3 working days of us receiving your return request.
iRun does not offer cash refunds, all returned will either be exchanged for different size/product or you will receive store credit in the form of discount voucher.
- All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
- We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
- Please make sure all return packages are sent with a trackable, insured service.
- We cannot take responsibility for items damaged or lost in the return transit.
- If returned an item from outside Singapore, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. iRUN is NOT responsible for any return custom charges made.
- Please remember to keep your proof of postage until you receive confirmation from iRUN.
If you wish to exchange the size of your footwear or apparel in our iRUN shops, do contact us by email/chat and we will guide you on next steps.
Please contact us before shipping your order. Return address: 49 Tannery Lane, Noble Logistics, #03-07B,, Singapore, 347796 (do not send to letter box, we accept only tracked/registered parcels).