It is a membership program that rewards members with every dollar spent, along with a host of special and exclusive privileges and benefits.

Pacer tier members enjoy lifetime membership. Sprinter and Ultrarunner tiers have a validity of 1 year. Maintain the minimum spend to avoid having your tier downgraded (see the “Benefits” tab)

You may register as a Pacer member anytime and start earning points with every dollar spent at our iRun stores or online.

Spend S$500 within 6 months to upgrade to Sprinter. You will receive a S$20 voucher to be used at our retail stores and you may redeem birthday discounts.

Spend S$1000 within 6 months to upgrade to Ultrarunner. You will receive a S$50 voucher to be used at our retail stores and you may redeem birthday discounts.

Sprinter members need to spend min S$500 a year. If your spending falls below S$500, your membership will be downgraded to Pacer. You can still enjoy the points accumulated so far and the Pacer member benefits.

Ultrarunner members need to spend min S$1000 a year. If your spending falls below S$1,000, your membership will be downgraded to Sprinter. You can retain the points accumulated so far and the Sprinter member benefits.

You can accumulate points on items purchased at our iRun stores or online. Please show your e-loyalty app to the cashier. For online purchases, use the same email as your membership to log in.

You may redeem points to offset your next purchase. Please check the “benefits” tab to check your tier points redemption.

Unfortunately, points can only be redeemed and utilised in-store in the meantime. Members that live outside Singapore may email us at hello@irunsingapore to enquire about their points redemption process.

Yes, points expire after 1 year.

Please email us a photo of your receipt, and we will check and manually adjust your points.

Easy! Simply log in to the e-loyalty app. You will be able to check on your points balance and purchase history.

Sprinter and Ultrarunner members enjoy double the points during their birthday month, as well as a discount. You can only redeem the discount at our retail stores.

Ultrarunner members will receive 1 FREE pair of RUNNING SHOES as a Birthday Gift.

(Value capped at $200. If the shoe's retail price exceeds $200, you may top up the difference at the store. If the value is lower, no cash/credit will be returned for the difference.)

All rewards offered are eligible for redemption exclusively at our retail stores.

See more details on the “Benefits” tab.

For overseas members, kindly request an online activation of your gift/discount by emailing us at hello@irunsingapore.com.

Please click on Forgot Password to have your password reset. If you’ve made online purchases before, you have to use the same email.
Alternatively, you may contact us at hello@irunsingapore.com, and we'd be happy to assist you.

Do check your Junk or Spam folders, especially if you've never received emails from us before and be sure to add us to your safe sender's’ list so our emails can get to you.
If you don't see anything in your Junk/Spam folder, you may reach out to us at hello@irunsingapore.com, and we'd be happy to assist you.

Please contact us at hello@irunsingapore.com with your order number.